Refund, Cancellation & Returns

You have 6 days from the day your order is delivered to request a return. After that the window closes and the request can no longer be raised.

Sign in, open My Account, and use “Request a return” on the receipt for that order. Every request needs a reason and your confirmation that the piece is unworn, unused and still in its original packaging.

Returns are available on delivered orders that have been paid for. Only one return request can be open on an order at a time.

The item must be unused and in the same condition in which you received it, with its original packaging and tags intact.

Pieces that show wear, damage after delivery, or missing packaging fail our quality check, and the request is rejected with the reason recorded on your account.

Requests are reviewed by a person. A request raised in the last 24 hours of the window, or from an account with a recent pattern of refunded returns, is held for a closer look before it is approved.

If the piece arrived damaged, is not the item you ordered, or is not as described, tell us within the same 6-day window and choose that reason on the request form.

In these cases the fault is ours, so the refund covers the full amount you paid — the delivery fee included.

Photographs of the piece and its packaging help us settle these requests quickly. Send them to us with your order number.

The delivery fee is refunded only when the return is our fault: the piece arrived damaged, the wrong item was sent, or it was not as described.

For every other reason — a change of mind, or a size or fit that did not work out — you are refunded what you paid for the goods, and the courier charge we paid to deliver the parcel is retained.

Return shipping to us is arranged case by case. Contact us before sending anything back so we can confirm the address.

Approved refunds are issued to the original PhonePe payment method used at checkout. We cannot redirect a refund to a different card, account or UPI ID.

Once the returned piece has reached us and passed its quality check, the refund is released and typically appears in your account within 5 to 7 working days, depending on your bank.

The status of your request — Requested, Under review, Approved, Received, Refunded or Rejected — is shown on the order receipt in My Account at every stage, along with the refunded amount.

An order can be cancelled only before it has been handed to the courier. Contact us as soon as possible with your order number; once the parcel is out for delivery you may instead refuse it at the doorstep.

We do not process exchanges automatically. Raise a return for the piece you have, and place a fresh order for the one you want.

Custom and made-to-order pieces are exempt from returns, and any other exempt category is identified to you at the time of purchase.