Privacy Policy

This Privacy Policy describes how https://maitryee.in/ (owned by Maitryee Collections) and its affiliates (collectively 'Maitryee Collections', 'we', 'our', 'us') collect, use, share, protect or otherwise process your information/personal data through our website (hereinafter referred to as 'Platform').

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, along with related information provided from time to time.

Information we collect includes, but is not limited to: personal details provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address.

Sensitive personal data may be collected with your consent, such as bank account, credit/debit card, or other payment instrument information, or biometric/facial feature details (in order to enable specific features when opted for). You always have the option to not provide information by choosing not to use a particular service or feature.

We may track your behaviour, preferences, and transaction details on our Platform on an aggregated and analysed basis. When third-party business partners collect data directly from you, their respective privacy policies will apply.

Security Warning: If you receive an email or call from anyone claiming to represent Maitryee Collections seeking sensitive data like debit/credit card PINs, net-banking passwords, or OTPs, never provide such information and report it immediately to law enforcement authorities.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we provide you the ability to opt-out of such communications.

We use your data to assist in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customizing your experience; detecting and protecting against error, fraud, and other criminal activity; enforcing our terms and conditions; and conducting research, analysis, and surveys.

We may share your personal data internally within our group entities, corporate affiliates, and service providers (including logistics partners, payment gateway providers, prepaid payment instrument issuers, and third-party reward programs) to facilitate order fulfillment and services.

We may disclose personal data to government or law enforcement agencies if required to do so by law, court orders, or subpoenas, or in good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use, respond to legal claims, or protect the rights, property, or safety of our users or the public.

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures and utilize secure servers.

However, transmission over the internet cannot be guaranteed as completely secure. By using the Platform, you acknowledge the inherent security risks of data transmission over the internet. Users remain responsible for protecting their account login and password credentials.

You have the option to delete your account by visiting your profile settings on our Platform or by writing to us. Account deletion will result in the loss of access to your account and order history.

We retain personal data only for as long as required for the purpose for which it was collected or as required by applicable laws. Data may also be retained in anonymized form for analytical and research purposes.

You may access, review, rectify, and update your personal data directly through your registered account profile on the Platform.

By visiting our Platform or providing your information, you consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.

You consent to receiving communications from us and our partners via SMS, instant messaging apps (WhatsApp), phone calls, and email.

You have the option to withdraw consent previously provided by writing to our Grievance Officer with the subject line 'Withdrawal of consent for processing personal data'. Withdrawal of consent will operate prospectively in accordance with applicable laws.

In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are provided below:

Company / Platform Owner: Maitryee Collections (Proprietor: Sushanta Desai)

Registered Address: Flat No. 16, 6th Floor, Sapana City, Block 2, Behind Vishal Mega Mart, Power House Road, South Goa, Goa - 403601

Contact Phone: 7400237587

Contact Email: maitryee.collections@gmail.com

Support Hours: Monday – Friday (09:00 – 18:00 IST)

Please review our Privacy Policy periodically for updates. We may update this policy to reflect changes in our data practices or regulatory requirements.